What are your delivery fees?
- We offer free local delivery for any purchases that total HK$500 or more.
- For orders less than HK$500, the delivery fee is HK$50 per order.
What are the covered service areas?
- Currently we can deliver to commercial or residential addresses within Hong Kong SAR (excluding Discovery Bay, Ma Wan, Hong Kong International Airport and all outlying islands). Delivery service is not applicable to locations that cannot be directly accessed by courier trucks.
- We reserve the right to refuse delivery service and require customers to collect their orders at our physical store.
- We will not be responsible for any damage or loss caused when orders are left at the recipient’s door or security/management office upon the customer's request.
How long until I receive my order?
- Once the order is placed successfully, the system will inform you of the estimated delivery date. The estimated delivery date will be within 7 working days from the date that you receive your order confirmation email.
- Some products may be subject to special delivery arrangements or dispatch times. This information will be indicated on the relevant product's detail page.
- Deliveries are handled by a third-party carrier, so we cannot guarantee the accuracy of the estimated delivery date.