How to calculate delivery fee?
- Basically, we offer free local delivery upon any purchase with a net transaction value of HK$500 or more.
- For order less than HK$500, the delivery fee is HK$50 per order.
- Some products may be subject to special delivery arrangements or dispatch times which are stated in the product description.
What are the covered service areas?
- Currently, we can only deliver to commercial or residential addresses within Hong Kong SAR (excluding Discovery Bay, Ma Wan, Hong Kong International Airport and all outlying islands). Delivery service is not applicable to locations that cannot be directly accessed by courier trucks.
- In case there shall be any doubt, we reserve the right not to provide delivery services and to require you to collect your order at our physical store.
- Please note that we will not be responsible for any damage or loss caused when orders are left at the door or at the security/management office upon customer's request.
How long will I receive my order?
- When the order is placed successfully, the system will inform you of the estimated delivery date according to the delivery address submitted by you but without any guarantee.
- The estimated delivery time of your order will be within 7 working days from the date of your receipt of our e-mail sent to you confirming acceptance of your order together with dispatch details.
- Some products may be subject to special delivery arrangements or dispatch times which are stated in the product descriptions.
- Please note that delivery of the order(s) will be processed by third party carriers, so we do not guarantee the accuracy of the expected date of delivery. The actual delivery date may be longer than the estimated delivery date as mentioned.